Account Manager

Are you a standout Account Manager with the experience and talent to deliver exceptional service every day, while orchestrating global marketing campaigns for big-name clients?

Does your knack for top-level communication mean you always get to the heart of a client’s needs? And does your talent for exceptional project management mean you always deliver, above and beyond expectations. If yes, you may be interested in what we have to offer.

Who we are
Based in vibrant Bristol, Proctor + Stevenson is a highly respected, international creative agency with a focus on measurable results.

Whether on or offline, we provide a full range of design and marketing services, from strategy, campaigns and lead generation, to brand building, events, product communications, web builds and systems development.

And we’re pretty good at it too, having won numerous accolades in both the UK and USA, including various Recommended Agency Roster Awards, and winner of Best International Brand Strategy at the Drum Marketing Awards.

Just a handful of the names we work with on a regular basis include, Panasonic, Prysmian, Rathbones, Saudi Arabian Airlines, BMW/Mini Financial Services, Daikin, South West Water and Regus.

We’re a thriving, fast-growing company. So fast, in fact, that we outgrew our home and had to design and build a new one in Easton – one of Bristol’s most creative quarters.

Our new space is truly a beautiful place to work, with exposed brickwork, plenty of light, a café and kitchen, showers, solar panels, snugs and meeting rooms aplenty. What’s more, we’re a short walk from the artisan eateries of St Mark’s road, a short stroll from two train stations and a stone’s throw from a wealth of bus stops.

We’ve been in the business for nearly four decades and have an experienced and inspirational team of professionals numbering 60+. We’re proud to be an independent, dynamic and friendly company that takes care of its staff, our environment and offer exciting challenges and room to thrive, with plenty of entertainment and laughter while you do it.

What you’ll be doing…
Working mainly with our global B2B clients, you’ll be supporting the Client Services Director, Account Director and Senior Account Managers in developing client relationships and the delivery of international campaigns, on time and on budget.

You’ll be managing the day-to-day operational aspects of your account, co-ordinating multiple teams, and of course, ensuring continual and unrivalled client satisfaction.

You’ll be busy with a whole host of activities that include (but are certainly not limited to) the development and delivery of on and offline marketing projects, branding, digital campaigns and systems, exhibitions and printed collateral.

It’ll be fast-paced with tight deadlines, but you’ll be working with a fantastic team, and your role will be hugely varied.

Below are just some of the tasks your typical day will be filled with:
• Truly understanding the client’s objectives, business and market, and working with them to deliver creative but commercial solutions.
• Briefing and coordinating the creative studio, our digital teams, suppliers and other external parties to ensure successful delivery of campaigns on time and on budget.
• Creating detailed and accurate contact reports, estimates, timing plans and other client documentation, as required.
• Following quality assurance and operational processes.
• Providing campaign performance results and insightful recommendations to the client and the Proctors teams.

What you’ll be needing
If it’s all sounding rather marvellous so far, read on for the key skills we’re looking for. You’ll likely be a passionate all-rounder who can roll up their sleeves to get stuck in. And just as importantly, you’ll be a good egg. Once we’ve had our morning coffee we’re a very friendly lot, so we want a professional yet affable person on our team.

Must-haves
• A proven track record of working in a marketing/agency environment.
• Know-how of B2B marketing.
• Demonstrable campaign experience:
­ Digital and non-digital.
­ A host of channels, including direct marketing, email, display advertising and traditional media.
­ Planning, optimisation, budgeting, presenting, reporting and data analysis.
• A hands-on and positive approach to problem solving; identifying issues and using your initiative and available resources to generate ideas and solutions.
• Brilliant personal time management and prioritisation skills in order to deliver projects in a timely fashion.
• A talent for written and verbal communication – you’re a dab hand at building rapport with clients from different countries and managing their needs and expectations.
• A knack for researching and analysing new business opportunities.
• Ability to follow quality assurance and operational processes.
• Respect for client and company confidentiality.

Must-bes
• A real team player, contributing to best practice and sharing knowledge, resources and ideas, but comfortable working alone when required.
• An excellent people manager – both internally and externally.
• Practical and level-headed with the ability to manage multiple projects at once and to react quickly when needed.
• A critical thinker with an eagle eye when it comes to detail and error spotting – regular proof checking is required.
• Marketing savvy, particularly concerning all things digital.
• Hungry to progress and develop.
• Positive and enthusiastic.
• Hardworking and flexible with a willingness to work outside ‘normal’ hours when required. (This isn’t a regular thing, never fear, but it can happen every so often.)
• Prepared to travel to clients’ offices, both in the UK and further afield, when required.

What you’ll be getting…
• A competitive salary, dependent on skills and experience.
• 23 days holiday, increasing to 25 – plus bank holidays.
• Training and development opportunities.
• The chance to immerse yourself in, and learn from, international client projects.
• Company pension scheme.
• Maternity and paternity benefits.
• Healthcare cash plan.
• Private medical insurance.
• Cycle to work scheme with secure cycle parking (and showers and drying room at the office!).
• Retail and gym discounts.
• Frequent social events.
• As much tea and coffee, and as many biscuits as a human can handle.
• An all-round wonderful place to work, in the great city of Bristol, with lovely people who are passionate about what they do, but have fun while they do it.


What next?
So, if you like the sound of us, and you have what it takes to deliver the world-class service our clients demand, please send your CV and a brief covering letter to recruitment@proctors.co.uk.

Don’t forget to list your name, followed by the position you are applying for in the subject line.

Interview process
• First interviews will be with our Client Services Director, Account Director and HR Manager.
• Second interview will be with our Senior Account Manager and Managing Director.

We are an equal opportunities employer, welcoming applications from all, and we will always seek to consider flexible working options if appropriate.